Returns and Complaints

To make a complaint, please follow the steps below:

1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.

2. Product return
In case we have sent you what you ordered, we will not accept it back. In case we have sent you the wrong product, we will arrange for the pickup of the product and we will replace it or refund the amount.

Return of the goods
In accordance with applicable law, you have 5 days to return the goods. To cancel the contract and return the purchased product complete the statement of withdrawal.

Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return.