Returns and Complaints

To make a complaint, please follow the steps below:

1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer's name, e-mail address, phone number, product ID and description of defect, date of purchase.

2. Product return
We will arrange for the pickup of the shipment. Shipment will be picked up if packet is in the original condition

Return of the goods
In accordance with applicable law, you have 5 days to return the goods. To cancel the contract and return the purchased product complete the statement of withdrawal.

Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return.